ER & Good Care Survey Results
MAP KEY
Brown named states = Current ER survey ratings available
Green named states = Current Good Care survey ratings available
Tan states = No current survey ratings available
Emergency Department Treatment Ratings
Ratings are provided by patients through the Sickle Cell STAT online ER survey. We publish ratings and non-identifiable comments. Other information collected is analyzed in aggregated form to preserve patient privacy and anonymity. ​If your facility or emergency room experience isn't represented, take the survey and rate your care.​
Available ED survey locations:
Satisfaction Rating Scale:
5 = Excellent
4 = Very Good
3 = Okay/Not good or bad
2 = Disappointing
1 = Terrible
​**Non-survey feedback provided via social media
Alabama
City: Mobile
Facility: Mobile Infirmary
Survey rating: 1
Year of experience: 2025
Patient comments: "She went on about how she has training and stated random 'recent research within 5 years' that labs are what indicate crisis and my pain was not believable because of that.”
Georgia
City: Atlanta
Facility: Emory Hospital-Clifton
Survey rating: 1
Year of experience: 2025
Patient comments: "I have an active care plan but yet and still have to wait many hours and sometimes by the sixth hour pain is so severe I’m in tears."
Minnesota
City: Minneapolis
Facility: University of Minnesota
Survey rating: 5
Year of experience: 2025
Patient comments: "The University of Minnesota has very good knowledge about Sickle cell. They have committed Doctors and even a separate research department for sickle cell. The Emergency Room is platinum standard for care. I usually go there by ambulance so they'll admit me faster, but if I have to go through the E.R. waiting room they usually treat me within 30 - 45 minutes even if it's busy."
California
City: Los Angeles
Facility: Cedars-Sinai
Survey rating: 1
Year of experience: 2024
Patient comments: "The nurse neglected to connect my PCA pump her whole shift. I complained of having no relief and it was not until the day shift nurse came on that they realized that I had been getting no medicine from the PCA pump for nine hours."
Illinois
City: Chicago
Facility: Rush University Medical Center
Survey rating: 1
Year of experience: 2024
Patient comments: "They've shown that they are more than happy to neglect my ER care, and I'm not willing to die because of ER negligence, discrimination, and lack of care."
Texas
City: Dallas
Facility: UT Southwestern’s William P. Clements Jr. University Hospital
Survey rating: 2
Year of experience: 2025
Patient comments:
"Utsouthwestern hospital in my opinion rushes patients out of the hospital before they are completely healed or ready."
​
City: Houston
Facility: Texas Children’s Hospital
Survey rating: 5
Year of experience: 2025
Patient comments: "The coordinated effort between the Hematology Team and the ER Physicians were outstanding. Our Daughter was ultimately admitted, on XXXX and Discharged on XXXXX. The care at TCH was holistic and compassionate, which includes the involvement of the Social Workers."
(Note: Actual days removed from comment to help protect privacy.)​
Florida
City: Panama City
Facility: Bay Medical Center
Survey rating: 1
Year of experience: 2025
Patient comments: "I have been here several times it all just depends on the doctor that works. The doctor I had the last time said their protocol for sickle cell patients was they would get blood work and if my hemoglobin was not under 6.0 then they would send me home with no treatment. It took the doctor 5 hours to give me something for pain even though the nurse I had was sticking up for me and kept asking him to order something for pain and even though I had waited that long he gave me the lowest dose possible and made me wait 8 more hours before I got anything else for pain. This hospital needs people that actually care and a proper protocol on how to manage sickle cell patients."
City: Brooksville
Facility: Oak Hill Hospital
Survey rating: 3
Year of experience: 2025
Patient comments: No comments provided
Texas (cont.)
​City: Houston/Pearland*
Facility: UT Physicians Sickle Cell Center and Memorial Hermann Pearland
Survey rating: **
Year of experience: **
Patient comments: "They’ll take you straight to the back if not busy, but if so it’s about 5-15 min wait"
Good Care Survey Ratings
Ratings are provided by patients through the Sickle Cell STAT online Good Care survey. We publish ratings and non-identifiable comments. Other information collected is analyzed in aggregated form to preserve patient privacy and anonymity.
​
If your facility or medical provider isn't represented, take the survey and tell us about your care.
Satisfaction Rating Scale:
5 = Excellent
4 = Very Good
3 = Okay/Not good or bad
2 = Disappointing
1 = Terrible
​**Non-survey feedback provided via social media
Ohio
City: Cleveland
Provider name: No particular provider named
Adults/children: Adults
Specialty: Sickle cell
Facility: University Hospital (main campus)
Survey rating: **
Feedback: "Cleveland OH University Hospital (main campus) has an entire sickle cell clinic. I’ve never gotten better care."
Missouri
City: St. Louis
Provider name: No particular provider named
Adults/children: Adults
Specialty: Sickle cell
Facility: Sickle Cell Outpatient Treatment Center at Barnes-Jewish Hospital
Survey rating: **
Feedback: "Barnes hospital in stlouis has a sickle cell clinic. It’s so much better than waiting in the ER. My husband can call ahead."
New York
City: Bronx
Provider name:
Deepa Manwani
Adults/children: Children
Specialty: Hematology
Facility: Children's Hospital at Montefiore
Survey rating: Excellent
**Feedback: No comment provided
​
City: West Islip
Provider name:
Adults/children: Children
Specialty: Hematology
Facility: Good Samaritan
Survey rating: Excellent
**Feedback: No comment provided
Voices of Winged Warriors does not endorse any facility or medical provider. The information on this page is not to be construed as medical advice. It is provided to assist you in considering your options. Please perform your due diligence to help come to a decision about what's best for your care.